VibeAha Refund Policy

Refund Policy for VibeAha

Effective Date: July 19, 2026

At VibeAha ("we", "our", "us"), we strive to deliver a reliable AI creation workspace for professional teams. Because we sell access to digital services and compute credits, we offer refunds in only a few clearly defined scenarios. This page explains when you can request a refund, how long the process takes, and what information we require.

1. Eligibility

You may request a refund if all of the following conditions are met:

1. Your purchase was made on https://vibeaha.com within the past 7 calendar days.
2. The subscription or credit pack remains unused (no paid generation consumed the purchased credits).
3. There is a verifiable technical issue on our side (for example: duplicated billing, failed workspace activation, or persistent downtime longer than 24 hours) that prevented you from using the product as advertised.

We cannot approve refunds for:

• Completed generations, downloads, or exports (digital assets cannot be “returned”).
• Credits or subscriptions that have already been used for successful tasks.
• Promotional bundles, beta pricing, or one-time discounts explicitly marked “non-refundable”.

2. How to Request a Refund

Email support@vibeaha.com with the subject line Refund Request - <Order Number> and include:

• Your full name and the email used to purchase the plan.
• Order number or receipt ID from Stripe/PayPal.
• Purchase date and the current credit pack or subscription shown on your receipt.
• A brief description of the issue and evidence such as screenshots, logs, or invoices.

Our billing team responds within 2 business days. If more details are needed, you will receive step-by-step instructions to verify account ownership and clarify the incident.

3. Review and Processing Timeline

1. Verification (1-2 business days): We confirm payment status, usage logs, and eligibility criteria.
2. Approval (1 business day): If the request meets the policy, we notify you by email.
3. Payout (5-10 business days): Refunds are issued via the original payment method. Stripe and PayPal timelines may vary by bank and country; we provide the transaction reference once initiated.

If the refund is denied, we will detail the reason, such as consumed credits or a request made after the 7-day window, and offer relevant account troubleshooting when available.

4. Failed AI Tasks and Credit Restoration

When a generation fails before successful delivery, VibeAha's task system may automatically restore the credits reserved for that task. A credit restoration is not a cash refund. If a failed task remains unresolved, include its task ID when contacting support so the billing and task records can be reconciled.

5. Chargebacks and Disputes

• Initiating a chargeback before contacting us slows the resolution and may cause your workspace to be suspended during the investigation.
• We reserve the right to dispute chargebacks that contradict this policy or include evidence demonstrating successful service delivery.

6. Billing Links and Changes

Review current products on Pricing, manage eligible account billing from your settings, and read the Terms of Service. We may revise this policy to align with payment integrations, regional regulations, or product changes. Updates will be posted here with a new effective date.

If you have questions about this refund policy or need help restoring access to your workspace, please reach out to support@vibeaha.com.